THE X Factor of Customer Centricity

Thank you Nancy for your keynote on the Power of AI. It was very inspiring, insightful, entertaining and gave our entire audience a lot of food for thought. You really hit the sweet spot between futuristic and down-to-earth on this topic. In short, the perfect combination for a keynote speaker!

Nancy is an extremely professional, classy and insightful keynote speaker. Her use of slideware, video and graphic images to enhance her eloquent delivery keeps everyone engaged throughout and leaves them with a visual impact of her key messages. Her presentation was on topic to the brief given and she was a pleasure to work with before, during and after her engagement with NEXTGEN. She was a large part of making our Leadership Forum a fantastic event that our customers are still talking about!​

Nancy Rademaker was a memorable and thought-provoking keynote speaker, housing the rare ability to position technology truly through the eyes of the customer. Through unique insights and expert delivery, Nancy set a tone for our conference that we could never have achieved on our own. The content ensured alignment from all other speakers and sponsors – in fact, some actually changed their own slide decks and presentations to better align with Nancy’s messaging. This is a true indication of someone with an unrivalled understanding of customer value. One of the leading authorities on this topic globally, without question.​

Nancy’s highly tailored presentation took our audience with storm – and strengthened the understanding of the rapid shifts that are already happening and that we need to account for in our product development and launch strategies. Great energy and VERY good rapport with the audience!

We had the pleasure of inviting Nancy to our virtual management meeting. With her unique way of presenting and the positive energy she´s transmitting, she was able to keep full attention even in this digital way via teams. An inspiring presentation for every company who wants to learn about the change of consumer behaviour and excellence in customer experience, in a digitalized world based on real examples! Thank you, Nancy!

We had the pleasure of working with Nancy on one of our biggest events hosted online for the first time ever. Nancy's knowledgeable and insightful presentation, as well as her extremely personable and eloquent delivery, made her talk the closing highlight of the day. The keynote kept the digital audience intrigued until the very last minute. The feedback from many of our 350 C-level participants has been overwhelmingly positive and Nancy’s keynote has been cited by many of them as inspiring, thought-provoking and an exciting outlook into the future of Customer Centricity. We thank Nancy for the professional and pleasant cooperation and her willingness to adapt her presentation to incorporate our wishes. We highly recommend Nancy as a keynote speaker for any event.
Thanks again for your wonderful keynote!

Nancy’s keynote was simply brilliant! She took us on a journey that engaged us, made us laugh, made us think, and most importantly, sparked change for our delegates to flourish in this new digital reality.

We had the absolute pleasure of welcoming Nancy as a speaker to our virtual meeting for approx. 40 partners and she managed to keep our full attention for the entire hour! With her fantastic energy and an enormous number of slides varying from videos to moving icons, it almost felt like she was in the same room as you and the hour flew by. After the presentation, Nancy helped moderate a discussion between our partners and again, she brought in her positive energy and great ability to get people talking. We highly recommend everyone who wants a pep talk on how to navigate in the mix between customer experience and technology to contact Nancy! She is on top of her game, bringing valuable would never have imagined them.

Nancy is an extremely professional, classy and insightful keynote speaker. Her use of slideware, video and graphic images to enhance her eloquent delivery keeps everyone engaged throughout and leaves them with a visual impact of her key messages.

Thanks Nancy for your inspirational talk on the digital transformation in the healthcare industry and how this impacts customers’ behaviours. The sales teams here at Boehringer Ingelheim thoroughly enjoyed the talk and it challenged each of us to look at how we as individuals, and as a company, deliver a truly excellent customer experience!

Nancy was our Keynote speaker during our Annual Conference in Bucharest in November 2019. Her presentation on “The X Factor of Customer Centricity” was very natural and authentic and made us reflect about the future, the necessary change which starts with ourselves and our leadership style and the way how we are preparing our organization for a successful journey. Nancy was able to engage 350 people in the audience with her touching, professional and memorable style of presenting. Everybody was actively participating, due to her positive-provocative messages, strong visualization of the New Normal and high sense of humour which she included in her speech.
Thank you Nancy, it was a real pleasure to work with you!
I highly recommend her as a Keynote Speaker for any event.

Nancy delivered a thought-provoking and inspiring keynote speech to open our biennial symposium on the future of veterinary medicine. Nancy thoroughly researched the industry and engaged with us prior to the event to ensure that the talk would meet the needs of the audience. The message ‘think in opportunities, not barriers’, combined with Nancy’s engaging delivery, set the tone for positive discussions throughout the day as to how the professions could adapt to the ‘new normal’ and be the driving force behind innovation in animal health. Nancy was a pleasure to work with and I would have no hesitation recommending her to others.

Nancy’s talk exceeded our expectations – and they were high. She was cited by almost all of the +600 executives at our summit as the highlight of the day. She was a true professional and made a real impact. Not only with tremendous enthusiasm, but also with a lot of knowledge and insights, which made everyone leave HORESTA Summit inspired and invigorated.

Nancy was the day one keynote at our annual international conference, DattoCon18 Barcelona. She was able to engage a group of 500+ MSPs with her dynamic and relevant presentation on “The New Normal”. With humor and passion, Nancy provided insight into the ever-changing customer behavior and how we can evolve alongside the customer, resulting in success for all. Nancy’s customer-first presentation resonated with our audience and resulted in overwhelming positive feedback from our attending partners. She was truly a pleasure to work with!

Throughout her keynote speech, which was delivered through a collection of thought provoking images, short videos and a great sense of humour, Nancy challenged the 150 leaders in the room to think about the future and shared insights into why Extreme Customer Centricity is so important for companies to survive. It served as a timely wake-up call, causing the audience to reflect on the key takeaways and put in place concrete actions with immediate effect. Nancy’s fast paced, entertaining and provocative presentation received the only standing ovation of the convention! Brilliant!

We chose Nancy as a keynote speaker for our Google Marketing Platform Conference in Dublin, with an audience of 300+ advertisers and agencies. Nancy delivered her talk on Customer Centricity to help us demonstrate the changing nature of the modern consumer which tied in perfectly with our theme and tone for the event. Nancy was an absolute professional to work with in advance, discussing the narrative for the conference and customising her content for our audience. On the day, she was inspiring. She delivered her talk with confidence and charisma. It was the highest rated talk of the event and was specifically called out by a number of advertisers as their highlight. I would highly recommend Nancy as a Keynote Speaker for any event.

Nancy joined us at our Regional Conference in Hong Kong. Her energy and enthusiasm literally lit up the room. Her passion for the customer and the role they play in Society today resonated hugely with everyone in the room. Her ability to make it relevant to our business and her power of examples, kept our audience captivated for the 45 minutes she was on stage. She was an absolute pleasure to work with and an enormous attribute to our event; described as one of the “best ever” conferences, Nancy played a key role in helping us to achieve this. Thank you; I do hope to work with you again.

I’ve worked with Nancy twice over the last 2 ½ years. Nancy is an extraordinary speaker on all things related to the Digital future. She has the ability to capture the audience’s attention and imagination. In addition, she demonstrates expertise in technology and human interaction and aspiration. I look forward to working again with Nancy, in person, in the near future.